IIVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone.
To deliver IVR, an enterprise requires:
»IVR Platforms - IVR platforms are the "server and operating system" hardware and software platforms on which IVR solutions run.
»IVR Applications - RGS IVR applications can be developed quickly and easily. Again, unlike proprietary IVR platforms, the RGS platform uses VoiceXML and CCXML markup - much like the HTML markup found on every Web site - to deliver robust IVR applications that leverage your existing web infrastructure and experience.
»Back-end Servers - Back-end servers are existing enterprise servers on which the required customer or corporate data can be found.
»Telephony Infrastructure - Telephony infrastructure includes telephone lines, call switching equipment, and call center Automatic Call Distributors (ACDs).
»IVR Experts - The RGS team includes many of the most experienced, standards-centric IVR experts in the world. RGS is the company to bring enterprise VoiceXML and CCXML IVR application hosting to market.
IVR Solutions :
»Enterprise Business Solutions »Mobile Content »Network VAS »Value Added Services
For more information about IVR, please feel free to contact us !